Privacy policy

BeWellife respects your privacy. This policy explains what information we may collect when you shop with us or contact us, and how we use it.

Information we may collect

When you place an order, we may collect your name, phone number, email address, billing and delivery addresses, order details, and payment status. When you use our website, certain information—such as your browser, device, IP address, and cookie data—may also be collected automatically.

How we use your information

We may use your information to:

  • Process, confirm, pack, and deliver your order
  • Handle payments, returns, refunds, and customer support requests
  • Send important updates about your order or our services
  • Improve our website and shopping experience
  • Meet applicable legal and accounting requirements

We will send promotional messages only where you have agreed to receive them. You can ask us to stop sending these messages at any time.

Sharing your information

We may share the information needed to complete your order with service providers such as couriers, payment providers, Shopify, and providers that help us operate our website. They may use the information to provide those services.

We may also disclose information where required by law or where necessary to protect our rights, customers, or business.

We do not store your confidential payment PINs or passwords. Payment providers may handle your payment information under their own privacy policies.

Cookies

Our website may use cookies to support its functions, remember your preferences, and improve your experience. You can control cookies in your browser settings, though some website features may not work properly if cookies are disabled.

Security and retention

We take reasonable steps to protect your information. We may keep it for as long as needed to fulfil orders, provide customer support, and meet legal or accounting requirements.

Your requests

To ask about, correct, or request the deletion of your personal information, or to stop promotional messages, email support@bewellife.shop. We may need to verify your identity before handling your request.

We may update this policy from time to time. Any changes will be posted on this page with a revised update date.

For questions, contact us at support@bewellife.shop or WhatsApp 01604602304.