Thank you for shopping with BeWellife. If there is a problem with your order, please contact us using the details below.
Returns and exchanges
Please request a return or exchange within [10 of days] of receiving your order. Returned products must be unused and undamaged, with their original packaging, tags, and included accessories.
If you receive the wrong, defective, or damaged product, contact us as soon as possible after delivery. Please include your order number and photos or a short video showing the issue.
Some products may not be eligible for return, including:
- Products that have been used or damaged after delivery, unless the damage was caused before or during delivery
- Products that cannot be returned for health, hygiene, or safety reasons once opened
- Custom-made or personalized products
- Clearance or final-sale products, where this was clearly stated before purchase
Your rights under applicable law remain unaffected.
How to request a return
Email support@bewellife.shop or message us on WhatsApp at 01604602304. Include your order number, the reason for your request, and any relevant photos. Please wait for our instructions before sending a product back.
Refunds
Once we receive and inspect an approved return, we will let you know whether the refund is approved. Approved refunds will generally be sent through the original payment method. The time it takes for the funds to appear may depend on your bank or payment provider and may take [time period].
Refunds for cancelled orders, undelivered orders, or other applicable situations will be handled in accordance with applicable laws and regulations.
Return delivery costs
For an incorrect, defective, or damaged product, the return delivery cost will be paid by [BeWellife]. For other approved returns, the return delivery cost will be paid by [BeWellife].
For help, email support@bewellife.shop or message us on WhatsApp at 01604602304.